Everything you may want to know about our milk powders, colostrum and freeze-dried meals. Cannot find your answer? Message us on WhatsApp and we will help.
About our products
What products do you sell?
We sell camel, mare's and donkey milk powders, colostrum powders (mare's, camel and bovine) and freeze-dried meals. Browse everything on the all products page.
Where are the products made?
Our milk powders and colostrum are produced in Kazakhstan by SaumalBioTech LLP, an ISO 22000:2018 certified manufacturer. You can see the certificates on our Quality & Certificates page.
Are the products Halal?
Our milk powders and colostrum come with Halal certificates from the manufacturer. The certificate number is shown on each product page, and you can view the documents on the Quality & Certificates page.
What is the difference between camel, mare's and donkey milk powder?
They come from different animals, so they differ in taste, texture and how they are traditionally used. Each product page has its own details, and we explain each milk on its science page: camel, mare's and donkey.
What are KaMei, Qazbota, Saubota, Oselak, Donkey Queen and Milk Wealth?
These are the brands we carry. KaMei, Qazbota and Saubota are camel and mare's milk powders, Oselak and Donkey Queen are donkey milk powders, and Milk Wealth is our colostrum range. Each brand has its own collection in the Brands menu.
Are these products medicine?
No. They are food products and are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, are pregnant or are giving the product to a child, please speak to your doctor first.
Using the products
How do I prepare the milk powder?
Each pack includes preparation instructions. Please follow the amounts and water temperature printed on the pack for the best taste and texture.
How should I store the powder?
Keep it in a cool, dry place, tightly closed and away from direct sunlight. Please check the pack for the storage instructions and the best before date.
How do the freeze-dried meals work?
Add hot water to the pouch, stir, close it and wait a few minutes. Watch the short how-to videos on the freeze-dried meals product pages to see it step by step.
Who can use these products?
Ingredients and suitability are listed on each product page and on the pack. If you have allergies or special dietary needs, please read the label carefully or ask us before ordering.
Ordering and delivery
Do you deliver across the UAE?
Yes, we deliver across the UAE. Delivery is free on orders of Dhs. 200 and above, and a flat Dhs. 25 applies below that. Details are on our Shipping & Delivery page.
Do you ship outside the UAE?
Yes. We ship all our products worldwide for a flat Dhs. 75 per order, shown at checkout. Customs duties and import taxes in your country may apply and are paid by the customer. If you are not sure about the import rules for dairy or meat products in your country, please message us on WhatsApp before ordering. Our certificates are available on request.
How long does delivery take?
Delivery times depend on your location and are shown on our Shipping & Delivery page. For urgent orders, message us on WhatsApp.
How can I pay?
You can pay securely at checkout by card, and by Apple Pay or Google Pay where your device supports it.
Can I return or exchange a product?
Our returns and refunds terms are on the Returns & Refunds page. If your order arrives damaged or is not what you ordered, contact us right away with a photo and we will make it right.
Can I buy KaMei on other platforms?
Yes. KaMei is also available on Amazon, Noon and eBay. You can find the links at the bottom of every page, under Also available on.
Still have a question? We usually reply the same day.
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