Last updated: November 4, 2026
Our promise
We want you to be happy with your order. Because our products are food items, returns are handled with hygiene and safety in mind.
Unopened products
You may request a return or refund within 7 days of delivery for products that are unopened, unused and in their original sealed packaging. Please contact us first so we can give you return instructions.
Opened products
For health and safety reasons, we cannot accept returns of opened or used products.
Damaged, defective or wrong items
If you receive a damaged, defective or incorrect item, email us within 48 hours of delivery with your order number and photos. We will send a replacement or issue a refund.
How refunds are issued
Approved refunds are returned to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank. Original shipping charges are not refunded unless the return is due to our error.
Return shipping
For returns that are not due to our error, return shipping costs are paid by the customer.
Cancellations
To cancel an order, contact us as soon as possible. We can cancel an order only before it has been handed to the courier.
Contact
Email: info@agatacorp.com. Phone: +971 52 752 4944. AGATA GENERAL TRADING L.L.C, Al Nahda 1, Mai Tower, Dubai, UAE.