Shipping & Delivery

Last updated: November 9, 2026

Where we deliver

AGATA LIFE delivers across the United Arab Emirates and ships worldwide. Delivery options and charges for your address are shown at checkout before you pay.

Order processing

Orders are prepared and handed to the courier within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery within the UAE

Delivery is free on orders of Dhs. 200 and above. A flat charge of Dhs. 25 applies to orders below Dhs. 200.

International delivery

We ship all our products worldwide. A flat international shipping charge of Dhs. 75 per order is shown at checkout.

Delivery times

Delivery time depends on your location and the courier service. You will receive a confirmation email with tracking details once your order has shipped.

Customs, duties and taxes

For international orders, customs duties, import taxes and clearance fees may apply in the destination country. These are the responsibility of the customer and are not included in our prices or shipping charges. Please check your local import rules for milk, dairy and meat products before ordering. Our quality and certification documents are available on request and on our Quality & Certificates page. If a parcel is held or refused by customs, we cannot be responsible for the delay.

Storage on arrival

Our powders and freeze-dried meals are shelf-stable. Please store them in a cool, dry place, away from heat and direct sunlight.

Damaged or missing items

If your parcel arrives damaged or an item is missing, please email us within 48 hours of delivery with your order number and photos so we can make it right.